Privacy Policy

Last updated: January 15, 2025

1. Introduction

Welcome to Craftr ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our AI-powered jewelry photography and product imagery services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or access our services.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number)
Account credentials (username, password)
Payment information (credit card details, billing address) processed through secure third-party payment processors
Profile information and preferences
Communications with our support team

2.2 Usage Data

We automatically collect information about how you interact with our Service, including:

Device information (device type, operating system, browser type)
IP address and location data
Pages visited, features used, and time spent on our Service
Search queries and interactions with AI-generated content
Error logs and performance data

2.3 Content and Media

When you use our Service, we collect and store:

Images you upload (product photos, model images, reference images)
AI-generated images and content created through our Service
User-generated prompts and style preferences
Campaign configurations and saved templates

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our Service
To process your transactions and manage your account
To generate AI-powered images and content based on your inputs
To personalize your experience and provide tailored recommendations
To communicate with you about your account, updates, and promotional offers
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our Terms of Service
To conduct research and development to improve our AI models and services

4. Data Storage and Security

We use industry-standard security measures to protect your information. Your data is stored securely using Supabase, a trusted cloud infrastructure provider. We implement:

Encryption in transit (SSL/TLS) and at rest
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Third-Party Services

We may share your information in the following circumstances:

5.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

Cloud storage and hosting (Supabase)
Payment processing (Stripe, PayPal, or other payment processors)
AI model providers (OpenAI, Google Gemini, Seedream, and other AI service providers)
Analytics and monitoring services
Email and communication services

These service providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, commonly used format.

6.2 Correction and Deletion

You can update or correct your account information at any time through your account settings. You may also request deletion of your personal information, subject to certain legal and operational limitations.

6.3 Opt-Out and Unsubscribe

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us directly.

6.4 Data Portability

You can export your generated images and content from your account at any time.

6.5 Account Deletion

You can request deletion of your account and associated data by contacting us at support@trycraftr.com. Please note that some information may be retained for legal or operational purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Types of cookies we use:

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how visitors interact with our Service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

10. AI-Generated Content and Data Processing

When you use our AI image generation features, your uploaded images and prompts are processed by third-party AI service providers (including but not limited to OpenAI, Google Gemini, Seedream, and other providers). These providers may:

Process your images and prompts to generate AI content
Use your data to improve their AI models (subject to their privacy policies)
Store your data temporarily for processing purposes

We recommend reviewing the privacy policies of our AI service providers to understand how they handle your data. By using our Service, you acknowledge that your content may be processed by these third-party providers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@trycraftr.com
Website: www.trycraftr.com

For users in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.